Frequently Asked Questions

The mailing address is:

Distribution Centre - Victoria
PO BOX 9455 STN PROV GOVT
VICTORIA BC V8W 9V7

It is easy, fast, and preferred by 90% of our customers. It is more up-to-date than our printed catalogue.
Our electronic catalogue is updated weekly and newly arrived products are highlighted in yellow. Environmentally-minded means a smaller ecological footprint.

How do I order from the DCV online catalogue?

Orders are either created by or sent to a Spending Authority.  Contact our Customer Service staff at 250-952-4460 or email to DCVcustomerServ@gov.bc.ca for assistance in becoming an online catalogue customer.

Pesticide Kits

What are Pesticide Training Materials? Why do I need them to apply or dispense pesticides?

Referred to as Pesticide Kits, these training materials are mandatory for the application and the dispensing of pesticide products in British Columbia. The Distribution Centre-Victoria represents the Ministry of Environment by storing and selling the study materials on their behalf. There are over 13 separate study kits to choose from. Please contact our customer service staff at 250-952-4460 and we will assist you.

 

Why is certification required?

Reception at the Ministry of Environment will be able to assist you in any questions you may have regarding certification. Please call 250-356-0475 for further direction.

Once I have purchased my Pesticide Kit from the DCV, where do I write my examination? How much does it cost to write?

All B.C. candidates are required to call 1-866-205-2102 to register with a Service B.C. Government Agent. Please leave your personal information message and an agent will return your call to arrange a location nearest you to write your examination. The exam fee is $90.00, paid prior to the writing of your exam.

Once I successfully complete my exam, how long is my certification good for?

Candidates who obtain a grade of 60% - 74% receive 1 year certification. Candidates who garner a 75% or better receive a 5 year certification. Candidates who score 59% or lower receive no certification but are able to re-write (a re-write fee of $90.00 is required) immediately after receiving their score.

What if my certification is Out-of-Province?

Certification from out-of-province is transferable to B.C. only if the British Columbia exam is written and passed. The total eligible certification is 5 years, regardless of when your certification expires from a different province. Exam fee of $90.00 is required.

What if my study materials were used for a previous examination and I need to renew my certification, are the same study materials applicable?

There is a good chance you are able to use the same study materials. Revisions and, therefore, new editions are generally intermittent. Please call reception at 250-356-0475 of the Ministry of Environment for assistance.

Protocol & Specialty Giftware

Who can order Protocol & Specialty Giftware?

Government employees and government entities have access to purchase these items.

For what occasions are Protocol Giftware ordered?

For visits by dignitaries, for conferences and special events, for employee or volunteer recognition, and for retirement gifts.

What is Specialty Giftware?

Any giftware item that can be customized is considered specialty giftware. This is achieved by engraving, embossing, or embroidering the chosen specialty giftware item. A number of unique items are available upon request. Please contact Jacqueline Driesen for specialty giftware assistance.

How long for delivery of Protocol & Specialty Giftware items?

Delivery is 2-5 business days for protocol giftware. Specialty giftware requires delivery time allowances due to its custom applications. An estimate delivery date will be provided when your order is placed. Contact Jacqueline Driesen for more information.

Expense Authority

What is a Registered Expense Authority

Formally known as a Spending Authority, a Registered Expense Authority approves or disproves Distribution Centre Victoria electronic orders sent to their email address from the initiator of the order. If an expense authority wishes to approve an order, they click on the “Reply” icon, type, “Approved”, and then click, ”Send”.  If an expense authority does not wish to authorize an order, they click on the “Delete” icon and as a result, the order will not be received by the DCV.

How do I become a Registered Expense Authority?

The first step is to obtain expense authority approval from the ministry you are employed with. Once expense authority within your ministry is established, contact the DCV to become a Registered Expense Authority.  We will advise you of the Senior Financial Officers of your ministry who validate Spending Authority approval for the DCV electronic catalogue.  Please contact Customer Service at 250-952-4460 for assistance.

If my Expense Authority is away, how do I place an order ?

Fax the Distribution Centre-Victoria at 250-952-4442.  We will manually enter your order. If you require assistance, please contact our Customer Service staff at 250-952-4460 or email us at CustomerSer@gov.bc.ca

Do I have to be a Registered Expense Authority to place orders on the online DCV catalogue?

To place an order that will be sent to a Registered Expense Authority, registration is not required.  To place an office supply order as an expense authority, registration is required. Without registered expense authority approval, orders do not get sent to us for processing. Please contact Customer Service at 250-952-4460 for assistance.